Shipment visibility shows real value

One of the biggest challenges for any global organization is providing end-to-end supply chain visibility. Modernizing an entire supply chain is not an easy task, but the pandemic has shown the need for digitalization to create a real-time connection with our customers. In our industry, customers traditionally had to call customer service to track orders and shipments. As a result, unexpected shipment delays would often ripple through customers’ supply chains, raising costs and frustrations alike. We have received the message from customers about the need to have real-time visibility on the status of their shipments. That’s why we are investing $400 million to drive continuous improvement in our digital capabilities, including online shipment visibility.

Shipment visibility is a customer-focused solution that benefits everyone. It improves the buying experience for both our customers and our customer facing employees by reducing the number of emails and phone calls they receive. When customers have the information they need at their fingertips, 24/7, we can all focus on the critical tasks of growing our business. It’s all part of our digital acceleration that will help us improve the way we serve our customers, face new challenges and explore new growth opportunities.