Customer Service

Innovation means coming up with meaningful solutions for our customers. Our customer service team creates, manages, and executes work processes and systems while building and maintaining customer relationships.

Are you a relentless problem -solver?

Join us in one of our Customer Service roles.

Customer-facing teams

Support customer needs as well as commercial and business strategies by increasing customer intimacy, exceeding customer expectations, and optimizing the ease of doing business through the effective use of the order receipt and handling, payment receipt and handling, and pricing management work processes.

Customer Service Solutions, Operational Services

Specialized, leveraged teams in service centers around the world execute key activities utilizing existing work processes to meet business demand and customer needs. This may include order preparation, processing, exception and discrepancy handling, price application, and credit block resolution.

Customer Service Solutions, Global Expertise Center

Drive value through the development and implementation of innovative new tools, work processes and systems as well as continually improve the measurement and support of existing systems, work processes and tools based on business and corporate needs. Customer Service staff support the Order-to-Cash (OTC) work process such as order receipt and handling, payment receipt and handling, and price application, as well as provide project and consulting expertise to optimize customer service systems and improve the customer’s experience and overall satisfaction.

Customer Service Solutions, Regional Service Teams

Provide training and support to ensure the effective use of global work processes within the local service delivery model. They deliver, implement and improve regional customer service-related work processes and systems in support of Dow businesses, joint ventures, and their customers. They bring together work process and system expertise with an understanding of unique local needs and requirements to maximize business effectiveness and customer satisfaction.