Customer Service Careers

Customer Service Careers

Customer Service employees are at the forefront of our business. They excel at creating, managing and executing industry-leading work processes and systems while effectively building new customer relationships, strengthening existing ties and identifying ways to enhance the ease of doing business with Dow.

If you possess excellent communication skills, decisive problem-solving abilities, and a dedicated customer service attitude, consider putting those skills to work by joining our team.


Professional Roles

Customer Facing Teams
Business-aligned customer service professionals support customer needs as well as commercial and business strategies by increasing customer intimacy, exceeding customer expectations and optimizing the ease of doing business through the effective use of the order receipt and handling, payment receipt and handling, and pricing management work processes.

Customer Service Solutions, Operational Services
Specialized leveraged teams in service centers around the world execute key activities utilizing existing work processes to meet business demand and customer needs. This may include order preparation, processing, exception and discrepancy handling, price application, and credit block resolution.

Customer Service Solutions, Global Expertise Center
Industry-leading Customer Service experts drive value through the development and implementation of innovative new tools, work processes and systems as well as continually improve the measurement and support of existing systems, work processes and tools based on business and corporate needs. Customer Service staff support the Order-to-Cash (OTC) work process such as order receipt and handling, payment receipt and handling, price application, as well as provide project and consulting expertise to optimize customer service systems and improve the customer’s experience and overall satisfaction.

Customer Service Solutions, Regional Service Teams
Regional customer service experts provide training and support to ensure the effective use of global work processes within the local service delivery model. They deliver, implement and improve regional customer service related work processes and systems in support of Dow businesses, joint ventures and their customers. They bring together work process and system expertise with an understanding of unique local needs and requirements to maximize business effectiveness and customer satisfaction.


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