Customer Service Careers

Innovation means coming up with meaningful solutions for our customers. Our customer service team creates, manages, and executes work processes and systems while building and maintaining customer relationships.

Are you a relentless problem -solver?

Join us in one of our Customer Service roles.

Customer-facing teams

Support customer needs as well as commercial and business strategies by increasing customer intimacy, exceeding customer expectations, and optimizing the ease of doing business through the effective use of the order receipt and handling, payment receipt and handling, and pricing management work processes.

Customer Service Solutions, Operational Services

Specialized, leveraged teams in service centers around the world execute key activities utilizing existing work processes to meet business demand and customer needs. This may include order preparation, processing, exception and discrepancy handling, price application, and credit block resolution.

Customer Service Solutions, Global Expertise Center

Drive value through the development and implementation of innovative new tools, work processes and systems as well as continually improve the measurement and support of existing systems, work processes and tools based on business and corporate needs. Customer Service staff support the Order-to-Cash (OTC) work process such as order receipt and handling, payment receipt and handling, and price application, as well as provide project and consulting expertise to optimize customer service systems and improve the customer’s experience and overall satisfaction.

Customer Service Solutions, Regional Service Teams

Provide training and support to ensure the effective use of global work processes within the local service delivery model. They deliver, implement and improve regional customer service-related work processes and systems in support of Dow businesses, joint ventures, and their customers. They bring together work process and system expertise with an understanding of unique local needs and requirements to maximize business effectiveness and customer satisfaction.

Jump-start your future

Use our career finder to apply for available positions.

Stay Informed
Stay informed

Ever wondered what’s coming next? Learn about upcoming career events, job opportunities, company news and projects in your field of interest.

Stay Informed
Applications

View and manage your applications, accounts information, and status, all in one place.

Stay Informed
Connect with us

Follow Dow for career info and news and connect with Dow employees.

Stay Informed
Search job openings

Find and apply to open positions in your areas of interest at Dow locations worldwide.

Contact us

Have a question, comment, or concern about Dow Corporate? We have multiple ways to help you get the answers you need.