Senior Logistics Service Coordinator

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

Provides day-to-day logistics support and expertise to organize transportation, manage logistics issues, and resolve exceptions that occur during the transaction and execution of shipment orders within the material flow work process. Requires full proficiency in a variety of technical processes and procedures through job-related training and considerable work experience to perform a variety of job assignments. Works with limited supervision, typically only on new or complex tasks. Provides solutions to analytical or scientific problems in situations that are atypical or infrequent, based on precedents or existing procedures. Acts as an informal resource for less experienced team members.

Responsibilities:

• Responsible for ensuring that SAP shipments are timely, accurate, error-free, and compliant with work standards.

• Ensures that no fines or penalties are incurred due to missing or inaccurate export documentation.

• Responsible for the immediate resolution of all issues related to orders, shipping documents (Certificates of Analysis, Bills of Lading, Survey Reports, Goods Issue, Customs-Trade Partnership documents), invoicing, accounts payable, etc.

• Interfaces with third-party logistics providers (Freight Forwarders, Contract Terminals, Surveyors) to audit, investigate, and resolve material flow issues.

• Participates in tracking key performance indicators and other metrics.

• Supports business and functional projects as a subject matter expert.

• Supports and assists in the investigation of QNs and identification of corrective and preventive actions.

• Facilitates problem resolution related to invoicing and overdue payments. Assists with routine invoice reviews and/or demurrage tracking, resolution, and recovery.

Qualifications:

• Bachelor Degree.

• 3+ years of experience in Supply Chain.

• Additional courses in Technology (Power BI, Python, and related tools).

• Advanced English.

• Intermediate Spanish (desirable).

• SAP (desirable).

Your Skills:

• Collaborating for Superior Results: Work on innovative deliverables through continuous improvement projects.

• Leading Courageously: Indirect leadership in internal initiatives and relevant local and global projects.

• Delivering Innovative Solutions: Deliver results through new technologies focused on productivity and innovation.

• Generating Customer Value: Create value for Dow’s internal customers in Supply Chain.

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Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.