WVO Site Logistics Service Coordinator

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About You:

Provides the day-to-day logistics support and expertise in arranging transport, managing logistics issues, and resolving exceptions that occur in the transaction and execution of shipment orders within the material flow work process. Learns to back-up the three logistics material and service provider positions within WVO operations as well as the rail switching role. Manages the site Isotainer inventory and tracks the quality performance of local truck washing facilities.

Your Responsibilities / Duties:

• Meets the customer requirements to ensure on-time delivery and lowest cost-to-service product transportation to the final destination.

• Monitors timely shipments by Logistics Service Providers from origin.

• Monitors systems transactional activity and resolves transaction failures.

• Resolves logistics issues in the material flow work process to ensure compliance with customer requirements.

• Verifies if logistics capability versus special requirements can be matched.

• Responsible for accuracy of logistics data and accurate logistics charges.

• Manages non-standard orders, changes and exceptions requiring different transport arrangements.

• Coordinates and checks the shipment creation process, arranges transport, checks compliance with loading dates and/or times.

• Checks, approves and books (additional) logistics costs in SAP timely.

• Communicates special delivery requirements to the carrier and finds alternative carriers to deliver specific shipments.

• Registers non-compliances and associated corrective actions in the quality measure. Escalates repetitive non-compliances to focal point.

• Responsible for ensuring SAP shipment are timely, accurate, error free, and in compliance with work.

• Responsible for immediate resolution of all issues related to orders, shipping documents (Certificates of Analysis, Bills of Lading, Survey Reports, Goods Issue, Customs and Trade Agreement documents), invoicing, accounts payable, etc.

Required Qualifications:

• A minimum of a High School Diploma or GED equivalent
• Proficiency with computer applications such MS Office knowledge and SAP
• Occasional off hours support will be required, work on holidays and overtime

• A minimum requirement for this U.S. based position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Must have at least ONE of the following:

• An associate's degree or higher

• 3 or more years of relevant military training/experience

• 4+ years of experience in Logistics in Chemical Industry/Environment and SAP

Preferred qualifications:

• Previous work in WVO logistics experience
• Extensive SAP experience

Your Skills:

• Communication: The ability to clearly convey information, ideas, and instructions both verbally and in writing. This includes active listening, presenting information effectively, and adapting communication style to different audiences.
• Customer Service: The ability to understand and meet the needs of customers by providing helpful, courteous, and knowledgeable support. This includes resolving issues efficiently and ensuring customer satisfaction.
• ​Teamwork: The ability to collaborate effectively with others to achieve common goals. It involves sharing responsibilities, supporting colleagues, and contributing to a positive team environment.
• SAP Enterprise Resource Planning (ERP): Proficiency in using SAP ERP software to manage business operations such as logistics, finance, and supply chain. This includes navigating modules like ECC for tasks such as shipment tracking, invoicing, and data accuracy.
• Logistics Operations: Understanding how the role fits within the needs of operating units, carrier arrangements, and internal supply chain demands
• Self-Starter: A self-starter is a person who is sufficiently motivated or ambitious to start a new career or business or to pursue further education without the help of others.

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Additional Notes:

• Relocation: No relocation assistance available at this time

Benefits – What Dow offers you 

We invest in you. 
 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. 
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
• Paid time off to care for family members who are sick or injured.  
• Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.