Established in 2020 by Dow, Inc., the AMCX Consortium is a group of over 50 Advanced Manufacturing companies aligned on a common CX definition and measure that is auditable, robust, and provides an independent cross-company benchmark. The AMCX is supported by EY, Qualtrics, and XM Institute and is backed by the Manufacturing Leadership Council – part of the National Association of Manufacturers.
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Advanced Manufacturing CX Consortium
What’s in it for you?
- Demonstrate a quantitative relationship between CX and business financial outcomes that help prove your Return on Investment case for CX
- See where your CX performance stands today vs. similar manufacturing companies
- Identify key drivers and differences in order to move up the range
- Network with peers who have expertise in B2B CX for insights and best practices
- Access your reports and aggregated industry reports for true benchmarking
How does the survey work?
Member companies administer the same annual (month) survey at the same time to their own customer contacts. Anonymized results are consolidated on a common platform that generates benchmark reports and insights. Survey administration is in line with applicable antitrust and data privacy requirements. Performance of individual companies is only visible to that company, and ontact information/data is not shared among member companies.
What’s the required Investment?
- No cost to join.
- No expectation to purchase products or services.
- Participate in Consortium meetings (1 hour/month).
- Administer the industry survey (incremental effort if your company already administers its own survey).
- Respect all antitrust and confidentiality rules.
How do you join?
If you want to be part of the journey, or want to learn more, e-mail Riccardo Porta, Dow Global Director of CX at rporta@dow.com.
