Health Resources
Spring Health can support your mental health by providing personalized care and resources to support you through any of life’s challenges.
- Free therapy and coaching
- Care guidance and support
- Work-life services
*Eligibility: Active employees and spouses/dependents (employee must enroll and invite spouse/dependent)
Manager’s Guide to Spring Health
- Best practices for supporting employees
- Management consultation services
- Leave of Absence (LOA)
- Crisis support services
Affordable health care for you and your family. The Dow Family Health Centers provide a high quality, low cost option for primary care visits (e.g., consultations and physical exams, preventive screenings, immunizations, etc.), specialist referrals and more!
Dow’s Occupational Health Clinics provide the following services to screen, promote, and protect Worker Health and Wellbeing
| Provides a connection and coordination with internal and external services. A Dow nurse case manager will personally assist you in coordinating your care for both on and off the job injury or illness and if needed, your return to work. |
| Onsite pumps help employees continue breastfeeding upon return to work. Some members are eligible for partial reimbursement for purchase of a pump. |
Take Care of Your Health
The following information is provided to help you work more effectively with the health care system. If any of the information contradicts advice from your personal physician, contact your physician before making any changes to your care.
General Information
- Tips for Evaluating Health Information
- Nine Ways to Get Better Care
- Immunization Schedule and Preventive Screening Guidelines for Adults (Adapted with Permission from the National Business Group on Health)
- This chart collects average medical screening guidelines for typical patients and is provided as a guideline only. Your personal health care provider will work with you to personalize the timing of each test and immunization to meet your health care needs. Your provider may also suggest additional preventive care that is appropriate for you. You are encouraged to check your insurance or medical benefits for related costs, etc. before obtaining health care services.
Please also note that recommendations may vary from country to country. You are encouraged to check with local Health Services or your personal heath care provider for local norms and availability.
Tools
- Health Screening Guidelines – Interactive tool will help you identify screening guidelines appropriate for your age and gender.
- Personal Health Record (PHR) – The PHR is a tool that you can use to collect, track and share past and current information about your health or the health of someone in your care. Check with your benefits plan provider (e.g. Aetna) for an electronic PHR, or visit www.MyPHR.com.
- Health Care Question Builder – Be prepared for your next medical appointment. Use this tool to create a list of questions that you can take with you whether you are getting a checkup, talking about a problem or health condition, getting a prescription, or discussing a medical test or surgery. Whatever the reason for your visit, it is important to be prepared. (U.S. H&HS).
- For those enrolled in either the Low Deductible Medical Plan or the High Deductible Medical Plan: Log onto Aetna Health and look for these tools to help you manage your health care.
- Find a Doctor, Pharmacy, or Facility
- Take a Health Assessment
- Personal Health Record
- Nurse Phoneline (Informed Health®)
- SmartPhone Apps
When You Have Questions
HR Solutions
Get answers to your questions about Dow’s benefit plans, eligibility, enrollment, etc.
- Call 877-623-8079
- 8 a.m.- 6 p.m. (ET) Monday – Thursday; and 8 a.m.-5 p.m. (ET) Friday
- Or submit an HR Case through My HR Portal.
Nurse Phonelines
- Informed Health® - (Low Deducible Medical Plan, High Deductible Medical Plan, Old Plan, New Plan and MSP Members Only) This 24-hour nurse line is available 365 days a year. You will speak with a registered nurse who is experienced in providing credible information on a variety of health topics. Call 1-800-556-1555. For TDD (hearing and speech impaired only): 1-800-270-2386.
- U.S. HMO Service Phone Numbers - Some HMOs offer a nurse phoneline. Refer to this listing or contact your HMO carrier for information.
- Resources for Livingsm - Confidential, no-cost consultations for help and resources with life's issues. Available to all U.S. Dow employees and members of their households. Call 1-800-7DOWDOW for more information.
- EAP & Worklife Services – Dow U.S. employees and household members can find help to make life easier. With one phone call, you can find free support for all of life’s issues.
References and Resources
- Five Things Physicians and Patients Should Question
- S. Centers for Disease Control (CDC)
- Mayo Clinic
- U.S. Office of Disease Prevention and Health Promotion (ODPHP)
Wellness Centers
Health and wellness often starts with personal fitness. We make sure our employee have access to physical activity whenever possible, providing walking paths, exercise rooms, wellness centers and more at many sites around the globe. Dow staff is present at some locations, which offer a wide array of cardio and strength training equipment plus other amenities and personal services that vary by location.
Houston
- Eligibility: Employees, Spouse/Domestic Partner and eligible Dependents; Retirees and their Spouse/Domestic Partner; approved non-Dow Affiliates
- Visit the HDC Wellness Center website for contact information, hours of operation, and more
Midland
- Eligibility: Employees, Retirees, Spouses/Domestic Partners, eligible Dependents, approved non-Dow affiliates
- Visit the Midland Wellness Centers website for more information!
Shanghai
- Hours:
- Mon-Fri 7:30 am–9:00 pm
- Closed weekends and public holidays
- Eligibility: SDC employees, onsite non-Dow affiliates, and Dow frequent visitors (≥one-week trip to SDC).
- Contact: 86-21-38511546 or FSIFITC@dow.com
Texas Operations Wellness Center
- Eligibility: Employees, Retirees, Spouses/Domestic Partners, eligible Dependents, approved non-Dow affiliates
- Visit the Texas Operations Wellness Center website for more information
Family Health Center
- Eligibility: Employees, pre-65 Retirees, and Dependents participating in a Dow medical plan
- Visit the Family Health Center website for more information
Transform embraces sustainable and steady lifestyle modifications that last long after the program is complete.
*Eligibility: Active, US employees as well as those unions eligible for the wellbeing portal
Dow supports participation in Diabetes Education
Active U.S. Dow employees and pre-Medicare retirees enrolled in either the Low Deductible Medical Plan or the High Deductible Medical Plan are eligible for diabetes education coverage with the following guidelines:
- For members in either Plan, coverage is at 100% per visit with no calendar year deductible.
- The annual coverage limit is provided up to a maximum of $500 per member/per year.
- The diabetes education program must be at a facility approved by the American Diabetes Association. For a current listing of approved programs in your area, check the ADA website or call 1-800-342-2383.
To take advantage of this benefit:
- Participate in an eligible program and get an itemized, dated receipt.
- Upon completion of the program/activity, complete an Aetna Medical Claim Form and attach your receipt(s).
- Mail the form and receipt(s) to the AETNA claim office:
AETNA
PO Box 981106
El Paso, TX 79998-1106
QUESTIONS? Call AETNA One Advocate toll free:
Monday-Friday, 8:00 a.m. – 8:00 p.m. ET at 1-888-488-4488
How will I receive my reimbursement?
The diabetes education reimbursements are processed the same way as any other health care claim. After your claim is processed and approved, you will receive a check directly from AETNA.
What is the deadline to submit my reimbursement request?
Similar to other health care claims, you must submit your reimbursement request by the end of the year following the year of service/purchase. For example, a claim incurred in February, 2021 must be submitted by December 31, 2022.
Weight Management Coverage
Active U.S. employees and their family members and pre-Medicare retirees and their family members enrolled in either the Low Deductible Medical Plan or the High Deductible Medical Plan are eligible for this weight management reimbursement coverage. Eligible expenses are covered at 100% before deductible and are limited to $1,000 per member, per year.
Qualified programs include:
- Counseling with a Registered Dietitian
- Group program led by a Registered Dietitian
- Medical provider-based programs
- Weight Watchers (Online or In Person)
- TOPS (Take Off Pounds Sensibly)
- Nutrisystem
- Jenny Craig
- Optavia
Exclusions
- Programs not included in above listing
- Food and/or dietary supplements (other than those purchased as part of a qualified program listed above) are not eligible for reimbursement
To take advantage of this benefit:
- Submit a copy of your paid invoice. Submit a copy of the bill (bill should include the facility name, facilitator credentials, if appropriate, and indicate that it is a weight management program/consultation).
- Attach copies of your receipt(s) with a completed Claim Form and mail to:
Aetna
PO Box 981106
El Paso, TX 79998-1106
With Hinge Health, you can get virtual physical therapy and more from real people who are dedicated to helping you feel your best.
*Eligibility: Active, US employees or if negotiated as part of a union contract
We realize that quitting the use of tobacco is one of the most difficult things a person can do. Below are resources and references we know can help. Take that first step to beginning a longer and healthier life.
Quit For Life® Tobacco Cessation Program
Dow has partnered with the Quit For Life® program to help you break free from tobacco use. Quit for Life helps tobacco users prepare for and successfully quit all forms of tobacco, including vaping, at no cost to you. The program includes 24/7 access to a Coach via phone, text or chat, 8 weeks of nicotine replacement therapy (patch or gum), and much more.
Eligibility: The program is available to all U.S. Dow employees (and employees of Dow JVs/ subsidiaries) eligible for the Dow medical plan. In addition, retirees, spouses and dependents (age 18 and older) currently covered under the Low Deductible Medical Plan or the High Deductible Medical Plan may use the program.
To register by phone, call 866.QUIT.4.LIFE (866-784-8454); or to enroll online, visit www.quitnow.net.
State Quitlines
For those not eligible for Quit.4.Life under the Dow medical plan, please call 1.800.QUIT.NOW to find the state quitline nearest you, or visit smokefree.gov.
Breathe™ Smoking Cessation Program
(Aetna members)
Learn more about the seven key characteristics to successful quitting. The program provides relevant information and a personalized action plan built on your specific issues and behaviors related to smoking cessation. This interactive program improves your confidence and motivation while effectively addressing habits, barriers, and triggers.
This program is part of the online wellness programs that are available to Dow Aetna members through the Aetna Simple Steps Health Assessment. To access this and many other programs, go to www.aetnanavigator.com, scroll over “Health Records” and choose the “Take a Health Assessment” link.
Tobacco Cessation Coverage
(Aetna members)
Active employees, retirees and family members enrolled in either the Low Deductible Medical Plan or the High Deductible Medical Plan are eligible for coverage of tobacco cessation expenses. Eligible members can receive financial assistance for tobacco cessation consulting, nicotine replacement therapy and approved prescription drugs.
E-cigarettes and Dow’s No Tobacco Policy
Electronic cigarettes, more commonly called “e-cigarettes,” are a type of electronic nicotine delivery systems (ENDS). The use of electronic cigarettes (e-cigarettes) violates Dow's Tobacco Policy. Smoking in any form through the use of tobacco products (pipes, cigars, cigarettes or vaping with e-cigarettes) on Dow property is prohibited.
References and Resources
- American Cancer Society
- Mayo Clinic