Legal Entity Rationalization FAQ

Dow is streamlining our legal entity structure to better reflect our operations and to simplify the way our customers interact with us. After the changes are complete, our customers and suppliers will benefit from a simplified and unified Dow, creating a better end-to-end experience.

The LER project is being executed in waves beginning in 2016. Your account representative will work with you to keep you informed throughout the process and to ensure these changes are carried out as seamlessly as possible.

It is likely you will need to update your records to accommodate the new entities, including the legal entity name and address, tax ID, DUNs and VAT numbers, as well as additional processes related to purchasing and billing. This is not an all-inclusive list; certain customers may experience different changes. Dow will provide the specific information needed to make the required system changes in the coming weeks. You may also notice changes to legal entity names or trademark statements on product labels, Material Safety Data Sheets (MSDS) and other documents such as Certificates of Analysis (COAs).

As part of the project, each Dow business will be evaluating their current agreements with customers and some changes are possible. We will communicate with you if there needs to be any changes to existing agreements.

No. A main focus of the project is to create a simpler experience for our customers, who today must often deal with multiple legal entities. Our top priority is to serve you with the highest quality products and the best services available.

As a customer of Dow, you may interact with us across multiple legal entities in different geographic regions. If this is the case, you will receive separate communications on the changes associated with each impacted region. We will strive to communicate with you in advance of any changes affecting you.

You will continue to work with the same contact and have the same high level of service and response you have come to expect. We greatly value your business and our relationship. We will communicate with you as soon as possible should there be any changes with your Dow contact.

Keeping you informed throughout the process is a top priority for us. In the near future, we will provide the specific information needed to make required system changes. Until then, no action is needed. Your account representative will work with you to keep you informed throughout the process and to ensure these changes are carried out as seamlessly as possible.

This change is not intended to impact customer pricing.

This change is not intended to impact your customer account in terms of tax.

This change is not intended to review the way the freight is calculated.

There is no impact for our customers on the products purchased through e-catalog as a result of the LER change.

The current compliance status for all products will not change.

REACH: REACH compliance status will not change. Different and/or additional REACH registration numbers may appear on the product Safety Data Sheet.